Implementation Engineer

About the role

The Implementation Engineer is responsible for end‑to‑end technical deployment, integration, and validation of Picture Archiving and Communication Systems (PACS) and related DeepHealth imaging solutions at hospitals and other healthcare facilities. The role works closely with radiologists, radiology administrators, clinical staff, network engineers and third‑party vendors to ensure reliable DICOM workflows and enterprise imaging connectivity.

Key responsibilities

• Serve as the primary implementation resource for assigned client projects from kickoff through completion.
• Coordinate project tasks, own delivery milestones and act as the main point of contact for customer communication and issue resolution.
• Deploy, integrate and validate PACS and related imaging solutions, including DICOM workflow and enterprise imaging connectivity.
• Provide second‑level technical support, troubleshoot and resolve escalated issues during and after implementation.
• Collaborate with IT, Product and Engineering teams to resolve complex technical problems.
• Maintain detailed incident records in the ticketing system and contribute to continuous improvement of implementation processes.

Required profile

• Bachelor’s degree in IT, Healthcare Informatics or related field, or equivalent practical experience.
• 5+ years of experience in IT technical implementation or support, preferably in healthcare or clinical environments.
• Hands‑on experience with Linux and Windows server and client administration, networking and command‑line tools.
• Experience with ticketing systems and ITIL‑based support processes.
• Strong customer relationship skills and ability to manage multiple tasks under pressure.

Required skills

• PACS, DICOM workflow, HL7 and radiology imaging knowledge.
• Linux system administration and Windows client/server operating systems.
• Networking, troubleshooting complex applications and software products.
• Ticketing systems, ITIL support processes.
• Public cloud (GCP) troubleshooting and automation tools such as Ansible.