Housing Support Specialist

About the role

Sedgwick is hiring a Housing Support Specialist to coordinate lease extensions and ongoing housing support for displaced policyholders. The role ensures continuity of housing by managing extensions, resolving in-stay service issues and keeping insureds, adjusters and landlords well connected. It is a client advocate and operational coordinator working in a fast-paced, service-driven environment. The schedule is Monday to Friday, 11:00 AM to 8:00 PM EST, subject to change.

Key responsibilities

• Act as a key point of contact for adjusters and landlords during relocation, keeping communication consistent and expectations clear.
• Manage the full lease extension process: request and secure adjuster approvals, coordinate updated lease terms with landlords and vendors, and communicate timelines to policyholders.
• Monitor upcoming lease expirations to prevent service interruptions.
• Resolve in-stay service requests such as furniture exchanges, add-ons and maintenance concerns, and investigate property condition and damage issues.
• Maintain accurate financial and operational records, including client ledgers, extension costs within ALE guidelines, move-out coordination and security deposit reconciliation.
• Document all communications and actions in internal systems, escalate risks and delays early, and maintain a high-touch service model for complex claims.
• Handle multiple claims at once while meeting service levels and deadlines, and perform other duties as assigned.

Required profile

• High school diploma or GED.
• Two years of experience in leasing, property management, customer service or account management; insurance, temporary housing, property management or real estate experience strongly preferred.
• Credit security clearance via a background credit check is required.
• Bilingual English/Spanish is a plus.

Required skills

• Proficiency in Microsoft Office (Word, Excel).
• Ability to learn internal systems and CRM platforms quickly.
• Strong communication, organization, problem-solving and relationship management skills.