Housekeeping Supervisor

About the role

21c Museum Hotels, which combines a contemporary art museum, a boutique hotel and a chef-driven restaurant, is hiring a Housekeeping Supervisor in Louisville, Kentucky. The supervisor ensures that the daily duties of the housekeeping staff are completed to the highest standards of cleanliness and guest comfort. Availability on weekends and holidays is required.

Key responsibilities

• Supervise room attendants, turndown attendants and housepersons/lobby attendants, giving them open communication, training, coaching and counseling, and performance feedback.
• Inspect the cleaning of guest rooms, turndown service, public areas and back of the house.
• Ensure compliance with accident and loss prevention programs, standard operating procedures, and health and sanitation standards.
• Issue assignments to staff and supplies and goods at the start of each shift.
• Help the Executive Housekeeper control inventory and watch expenses, and monitor inventory of linens, cleaning supplies and mini-bar items.
• Respond to guest requests and concerns, working with Front Desk and Engineering as needed, and log lost-and-found items.
• Implement emergency training and procedures, assist the evening staff with lobby cleaning and turndown, and use a 2-way radio to communicate across the property.
• Be able to open, close or work any shift during special events; other duties as assigned.

Required profile

• High school education or equivalent experience.
• One to two years of experience in a related position with this company or another similar one.
• Demonstrated supervisory experience and skills.
• Ability to pass a background check.
• Able to bend down and get on and off the floor many times per day.

Required skills

• Good eye for detail.
• Working knowledge of housekeeping and hotel services, policies and operations.
• Good communication skills.