Front Desk Agent (AM / PM)

About the role

21c Museum Hotels, which combines a contemporary art museum, a boutique hotel and a restaurant, is hiring a Front Desk Agent (AM / PM) in Louisville, Kentucky. The agent reports to the Front Desk Supervisor or Front Office Manager and is the face and voice of the property, involved in every aspect of the guest experience.

Key responsibilities

• Check guests in and out daily, using manual and computerized methods, and coordinate the guest experience before arrival
• Answer guest inquiries about reservations, hotel information and concerns, and accept reservations by phone and in person
• Process guest mail, messages and faxes and distribute them promptly
• Control cash transactions at the front desk and process gift shop sales
• Relay art exhibition information to guests and stay up to date on gift shop merchandise
• Maintain department and front desk log books and help other departments
• Perform other duties as assigned by management

Required profile

• High school diploma or equivalent
• Past experience dealing directly with the public and basic customer service skills
• Fluent English; able to follow verbal and written instructions and handle multiple tasks
• Tactful and organized, able to handle stressful situations
• Must pass a background check

Required skills

• Standard cash handling procedures
• Knowledge of computerized cash register systems
• Use of standard office equipment such as telephone, copier, cash register, PC, fax machine and PBX