Hotel General Manager

About the role

The General Manager of The Albion Summit will lead all aspects of this historic mixed‑use hospitality property, overseeing a 100‑room boutique hotel, restaurant, bars, lounges, events, and membership spaces. This hands‑on role requires an owner’s mindset, balancing financial performance with exceptional guest experiences and community engagement.

Key responsibilities

• Own the property's full P&L, budgeting, forecasting, KPIs, labor, costs, and profitability.
• Lead overall hotel, food & beverage, events, catering, membership, and ancillary operations.
• Partner with department leaders and Home Base to achieve revenue, operational, and brand goals.
• Drive guest satisfaction and service standards, personally addressing escalations when necessary.
• Recruit, develop, coach, and retain a high‑performing leadership team.
• Oversee event sales and execution, including weddings, corporate events, and social celebrations.
• Maintain By Landmark brand standards and ensure compliance with health, safety, licensing, and operating requirements.
• Build relationships within the Summit community and serve as a visible representative of The Albion and By Landmark.
• Support new concepts, expansion projects, and additional revenue opportunities.

Required profile

• Proven hotel and hospitality leadership experience with full P&L responsibility.
• Experience managing multiple revenue centers, ideally including rooms, F&B, and events.
• Strong financial, operational, and people‑leadership skills.
• Visible, hands‑on leader with excellent judgment and a strong service mentality.
• Experience with boutique, lifestyle, independent, or destination properties preferred.
• Bachelor’s degree or equivalent professional experience preferred.

Required skills

• Familiarity with hospitality systems such as Cloudbeds, Flexkeeping, Akia, and restaurant POS platforms.