Help Desk Specialist

About the role

MatchPoint Solutions is seeking a Help Desk Specialist to join its fast‑growing IT‑Engineering services team in Chicago. You will be the first point of contact for end‑users, providing on‑site support for both Mac and Windows environments and ensuring smooth operation of desktop infrastructure.

Key responsibilities

• Respond to end‑user requests via calls, emails, and walk‑ups for Mac and Windows platforms.
• Perform software installations, troubleshooting, and hardware support, including new image builds.
• Manage incidents, update tickets, and close cases using ITSM tools.
• Handle IMAC (Install, Move, Add, Change) tasks and configure operating systems.
• Set up equipment for new hires, both onsite and remote field workers.

Required profile

• 0‑2 years of end‑user support experience.
• Strong background in computer configuration, repair, and hardware handling.
• Experience with IT ticketing/incident management systems.
• Ability to work independently, prioritize tasks, and communicate clearly.

Required skills

• Windows and macOS support
• Active Directory administration
• Microsoft 365 (O365) administration
• PowerShell scripting
• Systems management tools (SMS or equivalent)
• ITSM ticketing tools
• Hardware troubleshooting and imaging