Guest Services & Conference Specialist

About the role

We are seeking a polished Guest Services & Conference Specialist to be the welcoming face of our New York office. The role supports attorneys, clients and visitors while managing the firm’s meeting and hospitality operations.

Key responsibilities

• Serve as the primary point of contact for clients, visitors and attorneys, delivering a professional first impression.
• Coordinate conference room bookings, meeting schedules and set‑ups for internal and external events.
• Arrange catering, audiovisual equipment and meeting materials to ensure seamless presentations.
• Monitor conference rooms and common areas throughout the day to maintain cleanliness and readiness.
• Partner with administrative staff, vendors and building management to address hospitality needs.
• Assist with reception duties, including greeting guests, notifying employees of arrivals and handling inquiries.
• Support special events, client programs and office initiatives, managing last‑minute requests efficiently.

Required profile

• Minimum three years of experience in guest services, conference services, hospitality, reception or a similar client‑facing corporate environment.
• High school diploma required; associate’s or bachelor’s degree preferred.
• Strong customer‑service orientation with a polished, professional demeanor.
• Excellent organizational abilities and capacity to manage multiple priorities in a fast‑paced setting.
• Ability to communicate effectively with executives, attorneys, clients, vendors and internal staff while maintaining confidentiality.

Required skills

• Proficiency with Microsoft Outlook.
• Proficiency with Microsoft Word.
• Proficiency with Microsoft Excel.

What we offer

• Salary up to $73,000 per year.
• Paid overtime and bonus eligibility.
• Comprehensive benefits package, PTO, 401(k) and firm‑sponsored perks.