Guest Service Representative – Front Desk

About the role

We are seeking a friendly Guest Service Representative to join our front‑desk team at a leading hotel portfolio. In this position you will be the first point of contact for guests, ensuring every stay begins and ends with a warm, professional experience.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and handle payments.
• Respond to guest inquiries, requests, and reservations with accuracy and courtesy.
• Coordinate with Housekeeping, Maintenance, and Sales to resolve issues and maintain smooth operations.
• Maintain daily front‑desk tasks such as room assignments, billing, and issue resolution.

Required profile

• Positive attitude with strong customer‑service orientation.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and problem‑solving skills.
• Willingness to stand for extended periods.
• Prior hotel or customer‑service experience is a plus, but training is provided.

Required skills

• Basic computer skills.

What we offer

• Team‑focused culture with on‑the‑job training and career growth.
• Paid vacation, sick leave, bereavement, jury duty, and holiday pay at time‑and‑a‑half.
• Hotel‑room discounts, referral bonuses, and paid volunteer time.
• Affordable health, dental, vision, and supplemental insurance plans.
• 401(k) with company contribution and flexible spending options.