Jobiglo

No results.

Jobs CV Templates NEW
Login Candidate Registration Employer Registration

Guest Service Agent

Home2 Suites Chicago River North · Chicago

New
Junior 19 USD/hour 🇬🇧 English
PMS systems

Job description

About the role

The Guest Service Agent greets, registers, and assists guests in a friendly manner while upholding hotel brand standards and sustainability practices. This frontline position ensures smooth check‑in/check‑out processes, handles reservations, and addresses guest needs throughout their stay.

Key responsibilities

  • Welcome guests, register them, assign rooms, and verify payment methods.
  • Make, confirm, and modify reservations using the PMS system.
  • Compute bills, collect payments, provide change, and balance accounts.
  • Handle guest requests promptly, resolve complaints, and escalate issues when needed.
  • Secure valuables in hotel safe or safe‑deposit boxes.
  • Assist in the breakfast area or with luggage during peak periods.
  • Follow HHM’s EarthView sustainability guidelines and safety standards.
  • Maintain awareness of guest satisfaction scores and work to improve them.

Required profile

  • High school diploma or equivalent (preferred).
  • Previous customer service experience or equivalent training.

Required skills

  • Knowledge of property management system (PMS) software.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Home2 Suites Chicago River North.
Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Why are you reporting this job?

Thank you for your report. We will review this job.

Explore further

Salaries, guides and searches in the United States.

Apply in 30 seconds

Enter your email to apply. An account will be created automatically.

Apply now →

By continuing, you accept our terms of use.

Already have an account? Login

A question about this job?

Ask it here: you will get the full job summary by e-mail, right away.

💬 Chat with us on Telegram

Published 1 day ago

Expires 1 month from now

6 views · 0 interested

Share Log in to earn credits by sharing

Boost your chances

Upload your CV — we will match you with relevant openings.

Analyzing your CV...

Home2 Suites Chicago River North

Chicago

Related job offers

Emplois à Chicago Métier : Hospitality & Catering