Guest Service Agent

About the role

Provide friendly, courteous service to guests by greeting, registering, and assisting them throughout their stay, while upholding hotel brand and sustainability standards.

Key responsibilities

• Greet guests, register them, assign rooms, and verify payment methods.
• Make, confirm, and modify reservations using the PMS system.
• Compute bills, collect payments, handle cash and change.
• Respond to guest requests promptly and resolve complaints, escalating when needed.
• Secure guests' valuables, assist with luggage, and support breakfast area during peak periods.
• Perform bookkeeping tasks such as balancing accounts and conducting audits.

Required profile

• High school diploma or equivalent (preferred).
• Previous customer‑service experience or equivalent training.
• Ability to work varied schedules, including holidays, weekends, and shifts.
• Physical ability to stand for long periods, lift up to 25 lb, and perform routine manual tasks.

Required skills

• Knowledge of Property Management System (PMS) software.

What we offer

• Competitive wages for full‑time and part‑time positions.
• Medical, dental, and vision health insurance.
• Paid time off and 401(k) company match.
• Daily pay, free basic life insurance, and wellness resources.
• Travel discounts, commuter benefits, and employee assistance program.