Global Security Operations Center (GSOC) Operator

About the role

Allied Universal's Enhanced Protection Services is looking for a Global Security Operations Center (GSOC) Operator in Irving, Texas. The operator uses open-source material to find, research and assess information that could indicate a concern for a client, its employees and its interests, and helps identify, evaluate and monitor enterprise risks. The shift is Friday through Monday, 11:00 PM to 7:00 AM, and the pay is $28.85 per hour.

Key responsibilities

• Monitor multiple security platforms, including access control, CCTV, alarm monitoring and other security technologies.
• Receive, assess, document and escalate security events according to established procedures.
• Investigate alarms and security incidents and coordinate responses with internal stakeholders and field personnel.
• Create clear, accurate and timely incident reports using internal reporting systems.
• Maintain real-time situational awareness of security events and emerging risks.
• Communicate critical information to leadership and stakeholders in a timely and professional manner.
• Support emergency response activities and business continuity procedures when required.
• Follow Standard Operating Procedures (SOPs) and help identify opportunities for operational improvement.
• Handle sensitive and proprietary information confidentially and work with cross-functional teams.

Required profile

• At least 1 year of GSOC experience.
• Experience monitoring security technologies such as CCTV, access control systems or alarm monitoring platforms.
• Strong written and verbal communication skills and ability to write detailed incident reports.
• Willingness to sign a non-disclosure agreement and to work independently with minimal supervision.
• Willingness to attend training sessions that may fall outside regular working hours.

Required skills

• Proficiency with Microsoft Office Suite and other computer-based applications.
• Ability to multitask, prioritize and make sound decisions in a fast-paced environment.

What we offer

• Medical, dental and vision coverage, life insurance and 401K.
• Paid employee training and development, paid holidays and flexible PTO.
• Employee assistance programs.