Event Services Branch Manager

About the role

Allied Universal Event Services, a leader in crowd management and event staffing, is hiring a Branch Manager in San Diego. The manager oversees the assigned branch and accounts, ensures operational, budgetary and client needs are met consistently, builds lasting client relationships and guides, mentors and coaches the branch's operational staff.

Key responsibilities

• Monitor branch performance against KPIs: revenue, gross profit margin, indirect costs, EBITDA and collections
• Work with the Branch Manager and recruiting team to maintain adequate staffing levels
• Ensure scheduling practices meet client order deadlines and act as client liaison for key accounts
• Run compliance assessments of branch and accounts, including licensing and supervision, and recommend improvements
• Hold regular operational meetings with account managers and staff, and keep senior leadership informed of client issues and budgetary matters
• Help develop the Operations Guide, foster relationships with labor partners and approve invoices submitted by management staff
• Promote grooming and appearance standards, review daily field tasks, ensure pre-shift briefings and compliance with labor laws
• Oversee field operations, ensure training is completed and resolve client, employee and customer complaints

Required profile

• Bachelor's degree in criminal justice, sales, marketing, business administration or hospitality, or an associate's degree with 3 years of security management experience, or a high school diploma with 5 years of security management experience
• At least 3 years of experience in the event industry or another service-related industry
• Licensing may be required depending on state and local laws
• Preferred: law enforcement or military experience, and experience in scheduling or operations

Required skills

• Proficiency in Microsoft Office applications
• Strong oral and written communication and leadership skills

What we offer

• Pay of $85,000-$90,000 per year, a $195 bi-weekly auto allowance and up to 20% bonus potential
• Medical, dental, vision, basic life, AD&D and disability insurance
• 401(k) enrollment, eight paid holidays, five sick days and four personal days
• Vacation accrues at 3.08 hours per bi-weekly pay period