General Manager - US Region

About the role

Richelieu, a North American distributor, importer and manufacturer of specialty hardware, is looking for a General Manager to take full operational responsibility for its US region, including Boston, MA; Portland, ME; Rocky Hill, CT and the surrounding area. The role reports on Branch Managers and Sales Managers and covers sales, profitability, warehouse operations and customer service.

Key responsibilities

• Drive regional sales growth through existing customers and new business, coaching and directing sales managers and the outside sales team
• Own the strategic growth of customer accounts
• Support Branch Managers so that customer orders are processed accurately, safely and on time
• Hold full accountability for the P&L of the region
• Ensure logistics operations comply with environmental, health and safety regulations
• Oversee hiring, supervision and training of employees, and advise managers on recruitment and team development
• Improve processes across departments and track daily KPIs for sales and operations
• Cultivate a positive working culture and maintain open communication with all personnel

Required profile

• Experience in industrial or building materials distribution, with leadership of outside sales and operations teams
• Commercial or sales-driven mindset, ideally with sales leadership experience
• Deep understanding of branch operations and P&L responsibility
• Empathetic leader with strong emotional intelligence and excellent communication at all levels
• KPI-oriented, well organized

What we offer

• Market-based salary plus annual bonus
• Monthly car allowance and covered fuel, plus business expense reimbursement
• Group insurance (medical, dental, vision, life, disability)
• Employee stock purchase plan with employer matching and 401(k) with employer matching
• Company cell phone and laptop, paid vacation and holidays