Front Office Manager

About the role

The iconic full‑service lifestyle hotel in Hollywood is seeking a Front Office Manager to lead the Front Desk, Concierge and Bell teams. This senior leader will shape the guest experience from arrival to departure while driving operational efficiency and financial performance.

Key responsibilities

• Provide overall leadership, direction, and accountability for Front Office operations, ensuring seamless service delivery and elevated guest satisfaction.
• Drive financial performance through forecasting, budgeting, and P&L management, focusing on labor optimization and cost controls.
• Partner with Revenue Management to analyze trends, forecast occupancy and ADR, and contribute to weekly revenue strategy discussions.
• Oversee scheduling, payroll, reporting, and departmental procedures to maintain operational excellence.
• Lead daily line‑ups, conduct regular walkthroughs, and ensure compliance with financial, safety, and security standards.
• Champion a guest‑centric culture by engaging with guests, resolving concerns, and empowering team members to deliver personalized experiences.
• Develop and mentor team members through training, coaching, recognition, and performance management.

Required profile

• Proven leadership experience in Front Office or Rooms Division operations within a full‑service or lifestyle hotel.
• Strong financial acumen with experience managing budgets, forecasting, and departmental profitability.
• Excellent verbal and written communication skills, able to engage across all organizational levels.
• Highly organized and adaptable, capable of managing multiple priorities in a fast‑paced environment.
• Demonstrated ability to build high‑performing teams, foster engagement, and drive a culture of accountability and service excellence.
• Solid understanding of operational policies, safety standards, and confidentiality practices.