Front Desk Medical Office Representative

About the role

Advanced Medical Management, Inc. is looking for a professional, patient‑focused Front Desk Medical Office representative to be the first point of contact for patients in a remote healthcare setting. The role supports smooth reception operations, appointment management, and compliance with privacy standards.

Key responsibilities

• Welcome patients virtually, manage check‑ins, check‑outs, appointment scheduling, cancellations and rescheduling using electronic health record (EHR) systems.
• Verify patient information, update medical records, collect co‑pays, process payments and handle front‑desk financial procedures.
• Answer phone calls, respond to patient inquiries promptly, and coordinate communication between patients, medical staff and insurance providers.
• Maintain patient confidentiality and ensure compliance with HIPAA and other healthcare privacy regulations.
• Perform general administrative duties such as filing, faxing and managing office supplies.

Required profile

• High school diploma or equivalent; medical office or healthcare experience preferred.
• Strong communication and interpersonal skills with the ability to handle sensitive information discreetly.
• Basic proficiency with computer systems and familiarity with HIPAA regulations.
• Experience in medical billing, insurance verification or related administrative tasks is an advantage.

Required skills

• Proficiency with electronic health record (EHR) software.
• Knowledge of HIPAA compliance and healthcare privacy standards.
• Medical billing and insurance verification processes.