Front Desk Attendant – Part‑time

About the role

We are seeking a part‑time Front Desk Attendant to join our West Loop club. The role involves providing a welcoming, clean and safe environment for members and guests while upholding FFC’s core values. You will work closely with the Membership Experience team to ensure smooth daily operations.

Key responsibilities

• Greet members and guests by name, creating a positive first impression.
• Check‑in members, process registrations and handle opening/closing front‑desk duties.
• Answer incoming calls professionally and act as a liaison between members and the Membership Department.
• Address member questions, concerns and complaints, escalating when necessary.
• Process payments, balance the cash drawer at the start and end of each shift.
• Maintain a clean, safe and healthy front‑desk area.
• Attend required department and club staff meetings.

Required profile

• Outgoing, reliable and coachable personality.
• Strong customer‑service orientation and ability to work in a fast‑paced environment.
• Availability for the required shifts (Tuesday evenings, Saturday mornings and afternoons, Sunday mornings).

Required skills

What we offer

• Hourly wage of $16.60.
• Dental and vision insurance through Blue Cross Blue Shield of Illinois.
• 401(k) with company match.
• Complimentary club membership and 25% discounts on spa, retail and fitness classes.
• Discounts on certifications and access to FFC University courses.
• Additional perks such as pet insurance, T‑Mobile discounts and employee appreciation programs.