Front Desk Agent – Luxury Hotel

About the role

The Omni Royal Orleans Hotel is seeking a Front Desk Agent to deliver a five‑star welcome and departure experience for every guest. As the first point of contact, you will represent the hotel’s reputation for exceptional service while working in a dynamic, culturally rich environment.

Key responsibilities

• Process guest check‑ins and check‑outs in line with Omni’s Moments of Service and SOPs.
• Set up accurate guest accounts, handle payments, and settle folios at departure.
• Communicate special requests, amenity deliveries, and room changes to relevant departments.
• Maintain confidentiality of guest and hotel information and ensure security of room access.
• Issue and manage safe‑deposit boxes and key control.
• Generate and distribute daily/weekly reports and resolve room‑status discrepancies with Housekeeping.
• Document guest complaints or issues promptly and follow up to ensure resolution.

Required profile

• Friendly, motivated individual with a genuine passion for serving guests.
• Strong attention to detail and ability to handle multiple tasks simultaneously.
• Excellent communication skills and a professional demeanor.
• Team‑player who collaborates closely with Concierge, Bell‑Door, and other hotel departments.

Required skills

• Proficiency with hotel reservation and property management systems.
• Basic accounting knowledge for accurate folio settlement.
• Ability to manage confidential information securely.

What we offer

• Dynamic work environment in a historic New Orleans hotel.
• Comprehensive training and mentoring programs.
• Opportunities for career growth within a respected hospitality brand.