Front Desk Agent

About the role

21c Museum Hotels, which combines a contemporary art museum, a boutique hotel and a chef-driven restaurant, is hiring a Front Desk Agent in St. Louis. The agent is the face and voice of the property, responsible for all aspects of the guest experience, from welcoming guests to coordinating their stay before arrival. The position reports to the Front Desk Supervisor or Front Office Manager.

Key responsibilities

• Provide accurate, timely information and services to arriving, departing and in-house guests, and answer reservations, hotel information and guest concern inquiries by phone and in person.
• Complete check-in and check-out procedures daily, using manual and computerized methods, and coordinate the guest experience before arrival.
• Calculate and post monies, receipts and guest accounts accurately, presenting precise charges at checkout and maintaining accurate hotel records.
• Accept reservations and answer inquiries, using suggestive selling to increase occupancy and revenue.
• Handle incoming calls, assist outgoing calls, schedule calls, set wake-up calls and page guests.
• Control cash transactions at the front desk and process guest mail, messages and faxes.
• Keep up to date on gift shop merchandise and relay art exhibition information to guests.
• Maintain department and front desk log books, help other departments and perform other duties assigned by management.

Required profile

• High school diploma or equivalent.
• Past experience dealing directly with the public and basic customer service skills.
• Fluent in English; able to follow verbal and written instructions and handle multiple tasks at once.
• Tactful and organized, able to handle stressful and emotional customer situations.
• Must pass a background check.

Required skills

• Standard cash handling procedures and knowledge of computerized cash register systems.
• Ability to use tact and understanding with customers.