Front Desk Agent – Home2 Suites
Remington Hospitality · Tyler
Job description
About the role
The Front Desk Agent is the first point of contact for guests at Home2 Suites in Tyler. You will ensure a warm welcome, smooth check‑in and check‑out processes, and accurate handling of all front‑office transactions.
Key responsibilities
- Greet guests courteously and manage check‑in and check‑out procedures.
- Assist with pre‑registration, block reservations, and handle same‑day bookings efficiently (target ~2 minutes per reservation).
- Post all charges accurately using the front‑office computer or manual system.
- Manage cash, checks and credit‑card payments, providing correct change and receipts.
- Review reservations with special requests and block rooms accordingly.
- Apply hotel rates, discounts, cancellation and relocation procedures as required.
Required profile
- Strong knowledge of front‑office operations and reservation procedures.
- Ability to handle cash and credit‑card transactions accurately.
- Familiarity with hotel rates, discounts and special‑request handling.
- Attention to detail and ability to follow cancellation and relocation policies.
Required skills
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Remington Hospitality
Tyler