French Speaking Service Desk Analyst

About the role

We are looking for a bilingual Service Desk Analyst who can provide desktop support to French‑speaking users. The role involves troubleshooting hardware, software and networking issues while ensuring systems remain secure and performant.

Key responsibilities

• Address user tickets related to hardware, software and networking.
• Guide customers through application installations and peripheral setup.
• Diagnose problems by asking targeted questions and testing alternative solutions.
• Customize desktop applications to meet user needs and document technical issues.
• Escalate unresolved issues to higher‑level support and follow up to confirm resolution.
• Collect customer feedback and assist in creating technical documentation.

Required profile

• Excellent verbal and written communication in both English and French.
• Strong analytical, time‑management and independent‑working abilities.
• Effective team player with leadership potential.

Required skills

• Microsoft Office proficiency.
• Experience with Office 365.
• Knowledge of Microsoft Intune, Azure Active Directory, Microsoft Exchange Online and Windows Autopilot (L1 support).