French Speaking Customer Service Representative

About the role

We are seeking a French‑speaking Customer Service Representative to join a leading tech‑enabled business services organization. This fully remote position allows you to support a diverse portfolio of clients from anywhere in the United States while delivering high‑quality service in both French and English.

Key responsibilities

• Provide exceptional support to French‑speaking customers via phone, email, and chat.
• Handle inquiries, complaints, and requests promptly and professionally.
• Accurately capture and update customer information in internal CRM and ticketing systems.
• Troubleshoot and resolve issues while maintaining high service standards.
• Collaborate with team members and other departments to ensure seamless customer experiences.

Required profile

• High School Diploma or GED.
• Fluency in French and English, both spoken and written.
• Previous experience in a customer service or call‑center environment, preferably within a BPO.
• Strong verbal and written communication abilities.
• Basic computer literacy and familiarity with CRM or ticketing platforms.

Required skills

• Experience using CRM platforms.
• Experience with ticketing systems.

What we offer

• Career advancement and growth opportunities.
• Fully remote work from any location in the U.S.
• Dynamic and supportive work environment.
• Continuous learning and development programs.
• Exposure to a diverse range of industries and clients.