Customer Service Representative

About the role

Group O is looking for a Remote Customer Service Representative to join its Call Center team. You will be the first point of contact for customers, providing courteous and efficient assistance across a range of inquiries.

Key responsibilities

• Answer inbound calls from customers regarding orders, product information, billing, account maintenance, and technical support.
• Listen actively, identify root causes, and resolve issues to the customer’s satisfaction.
• Build rapport by demonstrating empathy, patience, and professionalism.
• Maintain up‑to‑date knowledge of products, services, pricing, and promotions.
• Assist with order placement, returns, exchanges, shipment tracking, and account updates.
• Accurately document all interactions and resolutions in the company’s systems.
• Collaborate with sales, marketing, and technical teams to handle escalated or specialized inquiries.
• Identify and suggest process improvements to enhance the customer experience.

Required profile

• High School Diploma or equivalent.
• Basic customer service and phone handling experience.
• Reliable internet connection with at least 100 Mbps speed for remote work.

Required skills

What we offer

• Hourly compensation of $16.00.
• Full‑time remote work schedule.
• Opportunity to develop customer service expertise in a supportive call‑center environment.