Patient Care & Lead Conversion Specialist - Plastic Surgery

About the role

A high-end plastic surgery practice in Miami is looking for a warm, professional and highly organized Patient Coordinator to support prospective patients. The role involves communicating with them, building relationships, following up on leads and turning inquiries into booked consultations and appointments. It is a patient-facing position requiring excellent communication skills and confidence on the phone.

Key responsibilities

• Handle inbound and outbound calls with prospective patients.
• Follow up consistently with new and existing leads by phone and text.
• Qualify leads, answer general questions and schedule consultations.
• Confirm appointments so no lead falls through the cracks.
• Maintain accurate notes, tasks and lead stages in GoHighLevel CRM.
• Follow established scripts, SOPs and communication guidelines.
• Assist with social media content, including posts, Stories, basic CapCut editing and routine comments and DMs.

Required profile

• Excellent verbal communication skills and confident, polished English; a warm, professional phone presence.
• Previous healthcare, medical office, appointment-setting or sales experience is strongly preferred but not required.
• Strong writing, organizational and follow-up skills.
• Reliable, proactive and able to work independently after training.
• Comfortable following scripts and processes, and able to escalate questions to the right team.
• Interested in a long-term opportunity.
• Strict patient confidentiality and completed HIPAA training; medical questions must be referred to the clinical team.
• Reliable internet connection, quality headset and quiet workspace; backup internet and power preferred.

Work conditions

• Schedule Monday to Friday during Miami (Eastern Time) business hours, about 25-30 hours per week initially.
• Potential to grow into a full-time position based on performance and business needs.
• Saturday availability may be required for about 1-2 hours.