Financial Services Operations Representative

About the role

Mapfre is hiring a Financial Services Operations Representative in Webster, MA, for a fully in-office position Monday through Friday. The role ensures that premium and claim-related payments are processed accurately and on time, involving research of discrepancies, problem solving and collaboration with colleagues.

Key responsibilities

• Open, sort and distribute mail, payments and correspondence within established time standards.
• Research, process and reconcile premium and claim payments, and handle payment exceptions.
• Review and resolve payment inquiries from customers and vendors.
• Prepare and document checks for daily bank deposits and balance electronic vendor payment files with Treasury.
• Perform mail merges and send notifications to insureds and agents as needed.
• Collaborate with internal departments and vendors to identify and report system issues.
• Enter daily production metrics into the Insurance Operations database and maintain and purge payment logs, journals, stubs and checks per retention policies.
• Create, distribute and maintain data, letters, reports, logs and correspondence within SLA standards.

Required profile

• High school diploma or equivalent.
• 0-1 year of related experience; transferable experience in transaction processing, reconciliation, discrepancy research and numerical data entry is welcomed.
• Strong organizational and prioritization skills, effective verbal and written communication, and ability to work independently in a fast-paced environment.
• Typing requirement of 90 keystrokes per minute for financial services.
• Position marked as essential personnel, so key individuals may need to report to work in emergencies.

Required skills

• Proficiency in Microsoft Office and PC-based recordkeeping.
• Familiarity with office equipment (scanners, photocopiers) and vendor online tools.

What we offer

• Pay range of $38,285-$40,300 (non-exempt); some roles eligible for commission and/or bonus.
• Paid time off combining vacation, personal, volunteer and sick time.
• 401(k) with company matching, and medical, dental and vision coverage.
• Life insurance, FSA, HSA and wellness programs.
• Tuition reimbursement, leadership programs and internal mobility.