Field Service Technician (Remote, North Dakota)

About the role

ABB's Smart Power division, which supplies energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings, is hiring a Field Service Technician. The role is remote, with successful candidates located in North Dakota, and reports to the Service Manager. The technician carries out service work according to work instructions and ABB quality and safety guidelines, delivering quality customer service and retaining customers by communicating timelines and expectations.

Key responsibilities

• Work on-site with customers to identify opportunities for operational improvement and eliminate pain points.
• Perform field service tasks, including identifying technical issues and conducting certified on-site troubleshooting.
• Prepare material lists so that all materials, parts and equipment meet quality standards and are available.
• Execute installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services and replacements.
• Build positive customer relationships, identify potential new sales opportunities and communicate them internally.
• Proactively detect potential equipment failures and recommend corrective actions, and suggest product and quality improvements.
• Recommend improvements to operations and customer service to management, follow safety protocols and report unsafe practices and incidents promptly.

Required profile

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1+ years' experience servicing critical power equipment, OR an Associate Degree in electrical technology with 3+ years' experience, OR a high school diploma/GED with 5+ years of equivalent work or military experience servicing critical power equipment.
• Advanced ability to communicate written and verbal information to varying levels within the organization.
• Advanced ability to write test plans and reports detailing test results.
• Ability to stay organized and meet deadlines on administrative duties, and to collaborate well with others.
• Work authorization to work for ABB in the US.

Required skills

• Advanced use of Microsoft Office products.
• Moderate project management using MS Project or Excel.

What we offer

• Expected annual salary of $58,500 to $93,600 depending on qualifications and experience.
• Medical, dental and vision plans, company-paid life insurance and AD&D, short and long term disability, supplemental benefits, parental leave and an Employee Assistance Program.
• 401(k) savings plan with company contributions, an Employee Stock Acquisition Plan, 11 paid holidays and vacation based on years of service.