Field Service Technician - Plano, TX

About the role

GLORY is hiring a Field Service Technician in Plano, TX. You will be the face of GLORY, directly managing customer service and care while independently troubleshooting and repairing high-speed cash-handling equipment. The company provides a van, and you drive from home daily to customer sites.

Key responsibilities

• Ensure overall customer satisfaction and keep customers informed of progress during maintenance or downtime
• Diagnose system problems and make repairs
• Complete machine installations, engineering change notices and hardware/software upgrades
• Track and manage parts and tools, and stay current on technical changes to GLORY equipment
• Follow safety guidelines, complete environmental health and safety training and report job site accidents

Required profile

• Currently enrolled in or completed studies in electromechanics, electrical engineering or equivalent work experience
• Certificates in mechanics, electronics, automation or data processing preferred
• 3-5 years of technical field service repair experience preferred (e.g. aviation, medical equipment, vending machines, military repair)
• Valid driver's license and living within a reasonable commute of Plano, Murphy, Wylie, Sachse, Garland or Richardson
• Able to lift up to 50 pounds, work long periods sitting or standing, kneel, bend and squat, and work weekends, holidays and occasional on-call rotations
• Willingness to travel occasionally, including air and overnight trips

Required skills

• Electrical schematics, logic diagrams, mechanical drawings, AC/DC power distribution and digital/analog circuitry
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters, ATMs or copiers preferred
• Microsoft Office and basic PC skills; the role is focused on electro-mechanical repair, not IT support

What we offer

• Pay of $20-$27 per hour, adjusted by experience, location and other factors
• 401(k) with a 2.5% base contribution and a 3% employer match up to 6%
• Health, dental, vision and life insurance, plus FSA, dependent care and disability coverage
• Paid parental leave, vacation, sick days and holidays
• Bonus opportunities, career advancement and education assistance