Field Service Technician

About the role

As a Field Service Technician you will install, service, repair, and perform preventive maintenance on beverage dispensing equipment at customer sites, ensuring reliable operation and high customer satisfaction.

Key responsibilities

• Respond to dispatched service calls via dispatcher, phone, or voicemail and ensure prompt response.
• Diagnose and repair equipment issues, perform quality drink checks, and recommend replacements when necessary.
• Conduct preventive maintenance and train customers on proper equipment use.
• Maintain accurate service records, parts inventories, and vehicle cleanliness.
• Support dispatch routing, assist with regional projects, and act as liaison between management and sales teams.
• Identify opportunities such as flavor changes or new product additions and communicate them to cross‑functional partners.

Required profile

• High School diploma and technical school certification.
• Prior experience with beverage, refrigeration, plumbing, or electronic systems preferred.
• Valid driver’s license with fewer than two moving violations.
• Flexibility to work on‑call shifts, weekends, and varying schedules year‑round.

Required skills

• Mechanical aptitude.
• Basic computer and data equipment skills.
• Diagnostic troubleshooting of beverage dispensing equipment.
• Preventive maintenance procedures.
• Inventory management.

What we offer

• Performance‑based incentives and a competitive total rewards package.
• 401(k) plan with company match.
• Healthcare coverage and other employee benefits.