Field Service Engineer, Data Centers (Remote)

About the role

This remote position reports to the US Talent Acquisition Team Lead and covers start-up and commissioning, plus post-start-up field services, mainly in the data center market within ABB's Electrification Services for the United States. The work model is remote in the US, but it is highly travel-intensive, with extensive nationwide travel to customer sites; comprehensive travel accommodations, lodging and per diem are provided.

Key responsibilities

• Serve as ABB's primary on-site customer representative, ensuring strong communication and customer satisfaction.
• Plan and deliver service tasks aligned with customer orders, quality standards and first-time-right execution.
• Evaluate installed equipment and customer processes to identify improvements and eliminate pain points.
• Capture and relay upgrade, service and modernization opportunities to internal account teams.
• Prepare job sites, support project teams and oversee subcontractor activities.
• Troubleshoot, diagnose and resolve complex technical issues, and prepare material lists and verify parts and tools.
• Produce accurate reports, test records and customer-signed documentation.
• Act as a subject-matter expert, coach colleagues, support certifications and train customers.
• Work in Power Delivery, Medium & Low Voltage Electrification and Control Systems, and champion safety, HSE practices and proper PPE use.

Required profile

• Progressive electrical engineering experience: HS diploma/GED with 10+ years hands-on, or associate/trade certification with 8+ years, or bachelor's degree with 5+ years, or HS diploma/GED with 5+ years of equivalent work or military experience servicing critical power equipment.
• Advanced theoretical experience across all aspects of electrical design.
• Strong knowledge of NEC, safety codes, regulations and QA requirements.
• Excellent oral and written communication, analytical and quality-driven mindset, and cross-functional collaboration with maintenance, engineering and management teams.
• Project management or supervisory experience leading customers and peers.
• Fluent written and spoken English and current authorization to work and live in the United States.

Required skills

• MS Office and Google Suite.
• Project and issue-tracking platforms such as BIM, Compass, CxAlloy and Procore.
• Preferred: Emerson RX3i/Proficy, ABB AC500/Automation Builder, CP600 HMI/Panelbuilder, Zenon/Cimplicity, Woodward Easygen/LSS, Wireshark, IED Scout, Siemens/ABB REX640/SSC600/REF615/REG615, SEL, Multilin, RTAC configuration.

What we offer

• Expected pay of $46 to $65 per hour USD, depending on qualifications and experience.
• Medical plans (PPO or high-deductible with HSA), dental, vision, life insurance and accident coverage.
• Short and long term disability, supplemental insurance, parental leave and an employee assistance program.
• 401k savings plan with company contributions, ESAP and 11 paid holidays.