Global Customer Application Engineer - Critical Power & Building Electrification

About the role

In the Electrification Business – Smart Power Division, ABB is looking for a Global Application Specialist (titled Global Customer Application Engineer) to develop applications in critical power and building electrification for the North American market. The role reports to the Chapter Lead and works with a customer-in approach, designing, developing and validating applications and solutions.

Key responsibilities

• Gather the demands of US-based end users for new solutions and products, and develop internal resources to increase ABB's share of the data center market
• Develop applications, including training, value proposition and communication materials (30% of the time)
• Develop resources within ABB to execute the business plan, support customers with dedicated solutions and new product development (25%)
• Support test and validation of applications (5%), help customers choose the best solutions for their projects (5%) and ensure the customer journey (e.g. application configurator) is in place (5%)
• Capture the customer's voice through the customer-in process (5%) and support digital marketing campaigns for applications (5%)
• Define the ABB and competitive landscape, monitor market trends and recommend adjustments to the long- and mid-term strategy (5%)
• Give feedback to Product Management and Digital on new development needs (5%)
• Take part in national and international standardization committees (5%) and live ABB's core values of safety and integrity (5%)

Required profile

• Bachelor's degree in engineering
• Technical understanding and willingness to learn and acquire new competences
• Experience in electrical systems, reading, understanding and designing electrical diagrams
• Experience with electrical distribution, critical power systems, protection and switching devices, metering and monitoring devices and systems
• Agile mindset, preferably with experience in an agile working context
• Excellent communication skills, proficiency in written and spoken English; second language is a plus
• Negotiation, market knowledge, leadership and social skills

Required skills

• Knowledge of NEC codes (NEC 700, 701, 702), Uptime Institute Tier design, ANSI/TIA-942-A ratings, ANSI/BICSI 002 levels or similar electrical distribution design requirements is a plus
• Design software such as ETAP, SKM, EasyPower or AutoCAD is a plus