Field Director Services

About the role

The Field Director Services (FDS) oversees and directs a team of District Services Managers, Assistant Market Managers, Branch Install Managers, Sales Managers and Regional Provider Managers across a multi-district geographical services area. The role focuses on pipeline, conversion, customer service and provider management to achieve profitability while delivering an excellent installation experience for Home Depot customers. It is accountable for leading and developing high-performing field associates, communicating the strategic vision of Home Services, ensuring safety and regulatory compliance, and meeting or exceeding assigned sales plan targets.

Key responsibilities

• Cross-functional collaboration (15%): regularly engage with field leadership, including RVPs, regional support teams and district managers, to ensure field connectivity.
• Services leadership (65%): drive profitability for the assigned geography by ensuring sales teams meet or exceed sales plan targets, handle escalated customer issues with field leadership, coach and mentor field associates, and analyze sales, financial and operational metrics to identify improvement opportunities. Ensure safety standards comply with Home Depot, state and federal regulations.
• Talent management (20%): oversee talent decisions and retention strategies for a team of high-performing employees and hourly associates across a large geographical area, with a commitment to equal employment opportunity.
• Reports to the Senior Director Services and typically has 6 direct reports.
• Night travel is typically required more than 50% of the time; intermittent periods of continuous physical exertion are required, and the work involves regular exposure to dust, fumes or odors.

Required profile

• Age 18 or older and legally permitted to work in the United States.
• At least 5 years of relevant professional work experience.
• Bachelor's degree or equivalent.
• Preferred: experience in Home Services, sales operations, sales enablement or sales training, retail, home improvement or general construction, people management of multi-unit or geographically dispersed teams, strategy and change management, adoption of new technologies, and strong business and financial acumen.

Required skills

• Predictive modeling, data mining and data analysis.
• Ability to draw accurate conclusions from financial documentation (preferred).
• Excellent written and verbal communication skills (preferred).

Pay range for California, Colorado, Connecticut, Rhode Island, Nevada, New York City, Ithaca (NY), Westchester County (NY) and Washington residents: $110,000 - $155,000.