Employee Health & Benefits Client Manager

About the role

Marsh McLennan Agency (MMA) is hiring an Employee Health & Benefits Client Manager in West Point, Georgia. You will act as the primary point of contact for clients' health and benefits questions and oversee the administration of their employee health and benefits programs. Applicants must live within driving distance of the West Point or Columbus, GA offices and be able to commute to the office at least five days per week.

Key responsibilities

• Build and maintain client relationships and serve as the main contact for health and benefits inquiries.
• Oversee implementation of health insurance, dental, vision and wellness programs.
• Collaborate with clients to design tailored benefits solutions aligned with their goals and budget.
• Ensure compliance with federal and state regulations such as ERISA, HIPAA and ACA.
• Prepare reports on benefits utilization, claims trends and program effectiveness.
• Liaise with insurance carriers and vendors to negotiate contracts and resolve issues.
• Lead open enrollment, including communication, employee education and enrollment logistics.
• Train clients and their employees on benefits programs and changes.
• Resolve client issues related to claims, plan administration and service delivery.
• Work with sales, underwriting and compliance teams and help the producer service existing accounts, including renewals.
• Create enrollment guides and coordinate enrollment meetings.
• Review Summary Plan Documents and contracts, and review enrollment applications before transmitting them to carriers.

Required profile

• Bachelor's degree in Business Administration, Human Resources or a related field preferred.
• 3-5 years of experience in employee benefits, insurance or account management, preferably in a brokerage or agency setting.
• Life & Health resident agent license required.
• Knowledge of health and benefits regulations and industry trends.

Required skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Strong communication, negotiation and interpersonal skills.
• Analytical thinking, problem solving and ability to manage multiple priorities.

What we offer

• Medical, dental and vision insurance, 401K with company match, and company-paid life and disability.
• Paid time off, employee assistance program and volunteer paid time off.
• Tuition reimbursement, career mobility, networking groups and charitable contribution match.