Employee Health & Benefits Client Manager

About the role

Marsh Agency (MMA) is hiring an Employee Health & Benefits Client Manager in Lexington, Kentucky. You will act as the primary point of contact for clients' health and benefits questions and oversee the administration of their employee health and benefits programs. Applicants must live within driving distance of the Lexington office and be able to commute at least three days per week.

Key responsibilities

• Build and maintain client relationships and serve as the main contact for health and benefits inquiries.
• Oversee implementation of health insurance, dental, vision and wellness programs.
• Collaborate with clients to design tailored benefits solutions aligned with their goals and budget.
• Ensure compliance with federal and state regulations such as ERISA, HIPAA and ACA.
• Prepare reports on benefits utilization, claims trends and program effectiveness.
• Liaise with insurance carriers and vendors to negotiate contracts and resolve issues.
• Lead open enrollment, including communication, employee education and enrollment logistics.
• Train clients and employees on benefits programs and changes.
• Resolve client issues related to claims, plan administration and service delivery.
• Support account servicing, including renewals and file maintenance.
• Create enrollment guides and coordinate enrollment meetings.
• Review Summary Plan Documents and contracts, and help clients with HIPAA, COBRA, FLEX and ERISA resources.
• Verify enrollment applications, transmit them to carriers and help policyholders with claim forms, policy changes and cancellations.

Required profile

• Bachelor's degree in Business Administration, Human Resources or a related field preferred.
• 3-5 years of experience in employee benefits, insurance or account management, preferably in a brokerage or agency setting.
• Life & Health resident agent license required.
• Strong knowledge of health and benefits regulations and industry trends.

Required skills

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Excellent communication, negotiation and interpersonal skills.
• Analytical and problem-solving abilities, and ability to manage multiple projects.

What we offer

• Medical, dental and vision insurance.
• 401K with company match, and company-paid life and disability.
• Paid time off, volunteer paid time off and employee assistance program.
• Tuition reimbursement, career mobility, networking groups and charitable contribution match.