Employee Communications Manager

About the role

ServiceNow’s Americas Customer Excellence Group is looking for a senior communications professional to serve as the primary voice for a high‑impact post‑sale organization. Embedded in the Office of the COO, you will shape the narrative, drive alignment, and amplify both customer and leadership impact across internal and external audiences.

Key responsibilities

• Define and own the communications strategy for AMS CEG, including identity, priorities, transformation milestones, and customer outcomes.
• Ensure consistent messaging across initiative workstreams and partner with Business Management on newsletters, all‑hands, manager cascades, and leadership updates.
• Develop and maintain a communications calendar aligned to milestones, initiative cycles, and business events.
• Create a full suite of materials such as executive updates, newsletters, change alerts, dashboards, FAQs, and status decks.
• Run proactive communications programs with the OCOO office and lead change‑management communications for major initiatives.

Required profile

• Seasoned communications professional with extensive experience in high‑visibility, strategic roles.
• Proven ability to operate autonomously across multiple levels of a complex global organization.
• Strong strategic thinking combined with precise execution skills.

Required skills

What we offer

• Opportunity to influence a global, market‑leading technology company.
• Access to ServiceNow’s innovative AI‑enhanced platform and extensive customer base.
• Competitive benefits through Magnit Global, subject to contract factors and eligibility.