Electronic Medical Records (EMR) Clinical Support Specialist

About the role

This remote position supports the EMR (electronic medical record) internally and externally, reporting to the EMR Clinical Support Manager. It ensures excellent customer support, timely resolution of EMR support issues and clear communication with EMR customers, covering applications such as EMR, Centricity and Microsoft tools. The pay range is $80,000 to $117,200.

Key responsibilities

• Maintain knowledge of EMR functions and programming, including oncology drugs and their administration, and educate new providers and staff
• Create, update and maintain documentation on clinical use of EMR techniques, and educate the system when EMR changes occur
• Take part in training activities, including during mergers, and help develop EMR training materials and clinical workflows
• Build a crosswalk of clinical EMR elements to support data migration between systems
• Test upgrades, beta products and system redesigns, identify customer risks and trends, and suggest improvements to clinical content
• Maintain EMR Standard Operating Procedures, update workflows and act as an interdepartmental liaison
• Under physician or pharmacist direction create new regimens after committee approval, review protocols for accuracy and enter regimens accurately and on time
• Work onsite during mergers, communicating frequently with interdepartmental teams

Required profile

• RN designation with oncology nursing experience preferred; Bachelor of Science in Nursing preferred
• Unencumbered nursing licensure
• At least 3 years of hands-on oncology nursing experience
• 2+ years managing PHI or providing direct patient care preferred
• Valid driver's license and compliance with the company driver safety policy and motor vehicle records check
• Ability to work 51%-75% of the time traveling to satellite offices and offsite meetings

Required skills

• Proficiency in MS Office Word, Excel, PowerPoint and Outlook
• Good command of English, oral, written and presentation communication
• Customer service focus and ability to manage time and competing priorities in a fast-paced environment

Standard workdays are Monday to Friday, 8:00 AM to 5:00 PM, with occasional weekend or evening hours as needed.