EHR Operations & Social Media Assistant (Part-Time Remote)

About the role

A private practice in the mental health and neuropsychiatry industry is hiring a part-time, fully remote EHR Operations & Social Media Assistant for a US-based company. The role suits someone who is tech-savvy, proactive and adaptable, and who can help a solo-practice provider take tasks off their plate. It is about 20 hours per week, with at least 4 hours of overlap between 9:00 AM and 5:00 PM US Central Time, Monday to Friday.

Key responsibilities

• Manage day-to-day administrative tasks in SimplePractice, including patient intake, scheduling, forms, appointment reminders and document uploads.
• Handle patient communications through GoHighLevel, including SMS and email messages, templates, links, attachments and contact management.
• Streamline existing workflows and identify ways to improve administrative processes.
• Manage social media accounts on Instagram, Facebook and LinkedIn, including posts, scheduling, cross-posting and engagement.
• Draft professional, empathetic patient-facing responses by email, text and social media.
• Coordinate with external marketing contractors to maintain funnels and communication processes.
• Document processes, develop SOPs and take ownership of additional administrative tasks.

Required profile

• 2+ years of administrative, virtual assistant or operations experience.
• Experience with SimplePractice or a similar healthcare EHR platform; direct, recent experience is preferred.
• Experience managing business social media accounts, especially Instagram, Facebook and LinkedIn.
• Excellent written and spoken English with a clear, neutral accent suitable for US-based patients.
• Strong organization, attention to detail and a proactive, problem-solving approach.
• Preferred: previous mental health, neuropsychiatry or behavioral healthcare experience; knowledge of HIPAA and patient confidentiality; experience with SOPs and workflow improvement.

Required skills

• SimplePractice or similar EHR platforms.
• GoHighLevel (willingness and ability to learn quickly is essential).
• Google Workspace (Docs, Sheets, Drive).
• Familiarity with CRM systems, email and SMS automation, and social media scheduling tools.

What we offer

• Pay of approximately R 7,100 to R 9,200 (~USD 430 to 560) per month, depending on experience and skill level.
• Remote work from home or any location, with a US phone number and business email provided.
• Consistent hours, stable work with the same client and long-term opportunity.
• Structured onboarding and on-the-job training, including GoHighLevel.