Senior Project Manager - Digital Transformation (Hospitality)

About the role

A seasoned Project Manager is sought to lead a digital transformation initiative for a hospitality client. The role is based in Syracuse, NY, on a 6-month contract (C2C and W2), and involves managing large-scale digital projects with cross-functional teams to improve customer experience and operational efficiency.

Key responsibilities

• Develop, manage and execute the digital transformation roadmap aligned with the client's strategic objectives
• Collaborate with senior leadership, IT teams and external vendors to define goals, deliverables and timelines
• Lead cross-functional teams across marketing, operations, IT and customer service
• Identify risks, plan mitigations and resolve issues
• Oversee deployment of mobile apps, cloud platforms, UX design and AI-driven tools
• Set KPIs, track progress and report regularly to stakeholders

Required profile

• Bachelor's degree in business, information technology or a related field (master's preferred)
• 5+ years of project management experience, with a focus on digital transformation
• Hospitality experience highly desirable
• PMP, PRINCE2 or similar certification is a plus

Required skills

• Strong knowledge of digital tools, cloud platforms and mobile solutions
• Expertise in Agile, Scrum or other project management methodologies
• Leadership, organizational and problem-solving skills
• Excellent communication and stakeholder management