Director, Solution Testing Americas

About the role

The Director of Solution Testing, Americas leads the testing, validation and certification of hardware, software, firmware, digital products and third-party integrations for the North American market. The role links global product development with North American deployment, working with Product Management, Engineering, Sales and global teams to set testing priorities, manage release readiness, drive quality standards and prevent unvalidated solutions from reaching customers.

Key responsibilities

• Define and execute the NAST strategy, roadmap, priorities and quality standards aligned with business objectives and global release plans.
• Lead and develop the NAST team through workforce planning, performance management, coaching, succession planning and resource allocation.
• Coordinate testing activities, costs and North American release readiness for hardware, software, firmware, digital products, third-party interfaces, fixes and enhancements.
• Partner with Product Management, Sales, Engineering, Service and global teams to scope, prioritize and govern North American solution requests.
• Establish and improve testing governance, automation, environments, acceptance criteria, certification standards, documentation and reporting.
• Serve as the final North American release authority, assessing quality, compliance, readiness and risk and approving, conditionally approving or withholding release.
• Define and report KPIs for test coverage, defect leakage, cycle time, release readiness, corrective actions and post-release quality, escalating material risks and trends.
• Manage budgets, laboratory capacity, vendors, tools, equipment and assets supporting testing, demonstrations, proofs of concept, events, integrations and partner or customer labs.
• Ensure pilot, deployment and support readiness through release communication, documentation, training, known-issue management, support handoff, rollback planning and post-release monitoring.
• Lead development requests and critical defect escalations with global product teams.

Required profile

• Bachelor's degree in Engineering, Computer Science, Information Systems, Quality Management, Business or a related field, or equivalent education and experience.
• 10+ years of progressive experience in solution testing, quality assurance, systems integration, engineering or a related technical function.
• 5+ years leading technical teams, including people management, coaching, performance management and resource planning.
• Demonstrated leadership of testing strategy, release governance, acceptance criteria, certification, quality metrics and continuous improvement.
• Experience managing budgets, vendors, laboratory capacity, tools and equipment across competing priorities.
• Experience leading global, cross-functional initiatives covering integrated hardware, software, firmware, digital products, third-party interfaces, pilots and production releases.

Preferred qualifications

• Master's degree in a related technical, business or quality discipline.
• Certification in quality, testing, project management, Agile, Lean or Six Sigma.
• Experience with test automation, test management, defect tracking, analytics and CI/CD practices.
• Knowledge of cybersecurity, regulatory, safety, accessibility, audit and quality standards.
• Experience in retail, financial services, cash automation, payments, self-service or other customer-facing technology environments.

What we offer

• Pay range of $113,295-$141,619, adjusted for experience, location and other factors.
• 401(k) plan with a 2.5% employer match up to 6% of contributions.
• Medical, dental, vision and life insurance, plus FSA, dependent care and disability plans.
• Paid vacation, sick days and holidays, professional and education assistance, adoption assistance and annual bonus opportunity.