Director of Utility Field Services

About the role

The Director of Utility Field Services leads national operations for Shermco’s Protection & Controls business, ensuring safe, consistent, and profitable service delivery across the United States and Canada. Reporting to the Vice President, the role translates strategy into disciplined field execution while managing a large, geographically dispersed team.

Key responsibilities

• Lead day‑to‑day P&C operations across multiple branches, translating strategy, budget, and priorities into actionable plans.
• Provide direct leadership to General Managers and Area Managers, including hiring, coaching, succession planning, and performance management.
• Own safety, quality, labor utilization, productivity, project delivery, customer service, and financial performance metrics.
• Develop and manage operating forecasts, annual budgets, workforce, equipment, and capacity planning.
• Ensure staffing and resource deployment balances customer commitments, technician capability, travel, backlog, and profitability.
• Drive compliance with safety practices, field‑audit expectations, near‑miss reporting, corrective actions, and regulatory requirements.
• Partner with technical leaders to maintain qualified workforce, equipment, processes, and technical capability for relay testing, protection, controls, commissioning, and substation services.
• Maintain customer relationships, participate in account planning, major proposals, and resolve operational issues.
• Identify and implement process, reporting, and technology improvements to increase visibility, scalability, productivity, and control.

Required profile

• 15+ years progressive field services experience, preferably in electrical or utility services.
• 5+ years in multi‑location operations leadership with direct reports.
• Demonstrated P&L responsibility for a $40 M+ technical services business.
• Strong safety leadership and knowledge of electrical, field‑service, and employment regulations.
• Proven ability to manage labor, revenue, margin, utilization, backlog, forecasts, budgets, and project performance.

Required skills

• Relay protection and controls
• Electrical testing and commissioning
• Utility substation services
• Battery energy storage system testing and commissioning