Director of Technology Business Operations

About the role

The Director of Technology Business Operations leads the technology operations function for the Illinois Department of Early Childhood (IDEC), a new state agency established in 2024. The role partners with the Department of Innovation and Technology (DoIT) on technology governance, policy, cybersecurity compliance and operational support, and supervises a team of technology operations staff. It is a full-line supervisor position with an anticipated hybrid schedule of 2 to 5 days per week in the office.

Key responsibilities

• Plan, develop and implement methods, systems and procedures for IT governance supporting audit, cybersecurity and compliance, subject to management approval.
• Enable IDEC staff to administer programs for families with young children through effective technology support services.
• Act as an Agency Technology Services Requestor with DoIT to create, support and maintain technology tools.
• Oversee technology issue resolution, IT governance and audit processes, and manage agency tools such as SharePoint and shared inboxes.
• Supervise the technology operations team and align technology practices with the department's mission, compliance and operational goals.

Required profile

• Equivalent to four years of college.
• Four years of progressively responsible administrative experience in contract management, procurement support, fiscal oversight or program administration, preferably in human services or early childhood.
• Must pass a criminal history check and a Child Abuse and Neglect Tracking System (CANTS) background check.
• Valid driver's license, ability to travel including overnight stays, and willingness to work overtime, including evenings and weekends.

Preferred qualifications

• Experience leading enterprise-level technology user experiences or acting as business owner of major technology systems.
• Experience coordinating IT services and handling internal helpdesk tickets.
• Experience managing technology process initiatives, defining operational workflows for large applications, and leading stakeholder engagement and SOP development.
• Experience establishing technology governance structures, including documentation management and risk and compliance coordination.

What we offer

• Starting salary of $9,500-$11,000 per month ($114,000-$132,000 annually).
• Health, life, vision and dental insurance, paid parental leave and pension plan.
• Deferred compensation and other pre-tax benefit programs.
• 12 paid sick days, 10-25 paid vacation days and 3 paid personal days, plus 13-14 state holidays.
• Term appointment of 4 years with a probationary period, renewable at the Director of the Department of Human Services's discretion.