Director of Student Care & Registrar

About the role

BIU University is seeking a strategic leader to head Student Care and Registrar functions. This senior position will drive student success, ensure compliance with academic regulations, and enhance operational excellence across our fully online campus.

Key responsibilities

• Lead all registrar activities, including academic records, transcript issuance, enrollment certification, and graduation processing.
• Maintain compliance with FERPA, accreditation standards, and Florida CIE regulations.
• Oversee registration, grading, course scheduling, and the integrity of student records.
• Develop and implement student care initiatives focused on retention, onboarding, and engagement.
• Manage student complaints, appeals, and support processes with fairness and consistency.
• Coordinate with academic and administrative teams to continuously improve the student experience.
• Support audits, accreditation reviews, and institutional reporting.
• Lead, mentor, and develop the Student Services and Registrar teams.

Required profile

• Master’s degree or higher.
• Minimum 5 years of experience in higher‑education registrar, student services, or academic administration.
• Strong knowledge of compliance, academic records management, and the student lifecycle.
• Proven leadership and organizational abilities.
• Bilingual English/Spanish preferred.

Required skills