Director of Fraud Operations

About the role

Associated Bank is looking for a Director of Fraud Operations to lead its enterprise fraud prevention and detection strategy. The role protects customers, colleagues and the bank from evolving fraud threats by overseeing fraud monitoring, controls, tool optimization and loss prevention, while partnering across the organization to strengthen risk management and customer experience.

Key responsibilities

• Lead the fraud prevention and detection program, including monitoring, decisioning and fraud loss mitigation strategies.
• Develop and execute the fraud program roadmap, governance framework, policies and operating practices.
• Analyze fraud trends, risks and regulatory expectations to strengthen controls and reduce losses.
• Optimize fraud tools, rules and detection strategies to improve effectiveness and reduce false positives.
• Partner with business, operations, disputes and financial crimes teams to drive a coordinated fraud risk approach.
• Influence enterprise initiatives so that fraud risks and controls are considered in design and implementation.
• Monitor KPIs, loss metrics, risk assessments and program effectiveness to support decision-making.
• Build and develop a high-performing team through coaching, succession planning and talent development.

Required profile

• Bachelor's degree in Risk, Compliance, Audit or a related field, or equivalent experience.
• 10+ years of experience in fraud risk management, financial crimes investigations or related risk/compliance functions in financial services.
• 5+ years of leadership experience managing teams or providing oversight in fraud, investigations or risk functions.
• Preferred: Master's degree, CAMS, CFE or other financial crimes certification, and experience leading fraud strategy and tool optimization.

Required skills

• Strong knowledge of fraud prevention, detection, monitoring and control frameworks.
• Understanding of regulatory expectations and industry best practices.

What we offer

• Salary range of $150,920 to $258,720 per year.
• Retirement savings through 401(k) and pension plans.
• Paid time off to volunteer, Colleague Resource Groups and competitive salaries.
• Bonus benefits including well-being programs, parental leave, employee stock purchase plan and military benefits.
• Personal banking, loan, investment and insurance benefits.