Director, Managed Services

About the role

This senior leadership position is responsible for shaping and expanding a high‑performing managed services practice focused on Electronic Health Record (EHR) applications. Based in the United States, the Director will work closely with executive stakeholders, sales teams, and technical leaders to drive business growth and operational excellence.

Key responsibilities

• Provide strategic leadership for the managed services application team, ensuring high‑quality service delivery and SLA compliance.
• Oversee day‑to‑day client operations, monitor performance metrics, and implement improvement initiatives.
• Partner with business development and practice leaders to support sales efforts, pricing strategies, and statement‑of‑work development.
• Build and maintain trusted relationships with executive healthcare stakeholders, acting as a strategic advisor.
• Manage departmental budgets, monitor gross margins, and optimize resource utilization.
• Evaluate new technologies and operational tools to enhance project management, capacity planning, and reporting.
• Develop and share best practices through internal collaboration, executive presentations, and industry conferences.
• Lead EHR implementation and optimization strategies, guiding teams through complex digital transformation initiatives.

Required profile

• Minimum of 5 years of experience in an Application Manager role or similar leadership position within healthcare IT.
• Experience managing EHR application teams, with expertise in implementation, optimization, and managed services environments.
• Current application certification such as Epic Ambulatory or an equivalent EHR certification.
• Strong leadership experience overseeing large‑scale digital transformation projects.
• Demonstrated success supporting the sales lifecycle, including opportunity identification and client presentations.

Required skills

• Epic Ambulatory certification