Director, Innovative Customer Data Product Lead

About the role

This Director, Innovative Customer Data Product Lead sits within Data Products and Foundations, under Data Partnerships, Innovation and Products, and reports to the Executive Director, Innovative Data Offerings and Products. The role partners closely with the Data Enablement Organization (DEO) to execute the strategy for trusted, reusable, AI-ready data products. It covers customer-facing data products across payer, HCP, omnichannel and engagement domains, defining their vision, roadmap, prioritization, adoption plan and value measures. The position is remote anywhere in the U.S., with about 20% travel and no relocation provided.

Key responsibilities

• Own the product strategy, roadmap, prioritization and lifecycle management for Payer, HCP, Omnichannel and Engagement.
• Embed business meaning, semantic definitions, reusable measures, standards, metadata, lineage and consumption patterns directly into product design.
• Work with DEO to turn strategy into executable plans, align on delivery priorities and remove operational barriers.
• Partner with business, analytics, technology, Data Partnerships, Innovation and Products teams to prioritize high-value capabilities and reduce duplication.
• Drive product adoption, stakeholder engagement, performance management and continuous improvement based on user feedback.
• Set product standards, governance routines, intake processes, service expectations and value measures.

Required profile

• Bachelor's degree required; Master of Science and/or MBA strongly preferred.
• At least 10+ years of experience in pharmaceutical, healthcare, technology, data, analytics or consulting, focused on data products, data strategy, product management or analytics enablement.
• At least 5+ years of domain expertise in customer data, payer/HCP data, omnichannel analytics, customer engagement, commercial analytics, product management, data governance and AI-ready semantic data products.
• Proven ability to define product vision, roadmap, prioritization, use cases, adoption plans and governance in a complex matrixed environment.
• Experience partnering with data enablement, platform, technology, analytics, business, governance and operations teams.

Required skills

• Understanding of semantic data products, business definitions, data quality, metadata, lineage, standards and AI-ready data consumption patterns.
• Excellent communication skills, able to explain complex concepts to senior leaders and stakeholders.
• Ability to thrive in a fast-paced environment, manage ambiguity and deliver measurable outcomes.

What we offer

• Expected salary of $185,500 to $344,500 per year, with a performance-based cash incentive and possible annual equity awards.
• Benefits package including health, life and disability coverage, a 401(k) with company contribution and match, and a time-off package.