Director, Global Conferences, Creative Journey & Branding

About the role

Gartner is looking for a Director, Creative Journey & Branding to align its C-Level Communities (GCC) with the broader conferences business model. The leader shapes and drives the integration of the GCC brand, experience, systems and processes, oversees operational strategy and high-touch delivery, and will eventually build and lead a direct team. The role suits a visionary leader who thrives in a fast-paced environment.

Key responsibilities

• Lead the creative journey for GCC, covering build, signage, branding elements and digital platforms, and raise the look and feel of GCC events with design, operations and stakeholder teams.
• Align GCC initiatives with existing conference processes, identify gaps and opportunities, and fix process, system and operational inefficiencies.
• Partner with creative agencies to deliver brand narratives and memorable attendee experiences, and allocate resources to maximize attendee satisfaction, NPS, revenue and retention.
• Develop the experience strategy, operating framework and partnerships needed for conference delivery teams, and evaluate market trends, vendors and hospitality experiences.
• Use data-driven metrics to measure project success and present results to senior leaders.
• Build strong partnerships with internal stakeholders, vendors and cross-functional teams, and travel up to 20% of the time.

Required profile

• Bachelor's degree; a focus on project management and/or events management is preferred.
• 10+ years of experience in event management, project management, operations or related fields.
• Proven expertise in project management, attention to detail and change management, with a focus on customer experience and operational excellence.
• Experience leading cross-functional teams and overseeing complex operations or events in a multi-layered environment.
• Ability to travel up to 20% of the time.

Required skills

• Project management, process documentation and information discovery.
• Process improvement methodologies such as Lean and Agile (preferred).
• Strong innovation, stakeholder engagement and collaboration skills.

What we offer

• Base salary estimated between 107,000 and 161,000 USD, with an annual bonus or uncapped sales incentive plan.
• Generous PTO, a 401(k) match up to 7,200 USD per year and the option to buy company stock at a discount.
• Hybrid work environment with flexible virtual work.