Desktop Support Co-Op

About the role

The Desktop Support Co-Op provides hands‑on technical support to employees across desktop, laptop, mobile device, and printer technologies. This on‑site position in Raleigh offers a student the chance to build practical IT experience while supporting end users and collaborating with experienced technology professionals.

Key responsibilities

• Deliver and install desktop and laptop systems, including data migration, software installation, and end‑user support.
• Provide general end‑user support for enterprise desktops, laptops, mobile devices, printers, and connectivity issues.
• Troubleshoot hardware, software, telecommunications, and business application problems.
• Liaise with third‑party vendors to support problem resolution and monitor IT infrastructure using monitoring tools.

Required profile

• Currently enrolled undergraduate or graduate student working towards an Associate’s, Bachelor’s, or advanced degree in IT, MIS, CS, Business, or a related field.
• Customer‑focused approach with the ability to collaborate effectively.
• Available to work 19 hours per week on‑site while taking classes.

Required skills

• Basic technical and troubleshooting skills with Windows operating systems.
• Basic technical and troubleshooting skills with Mac operating systems.
• Basic technical and troubleshooting skills with iOS devices.