Desktop Support Analyst – Entry Level

About the role

Join a leading Property & Casualty insurance carrier as an entry‑level Desktop Support Analyst. You will provide first‑line technical assistance to employees, ensuring their hardware and software run smoothly.

Key responsibilities

• Deliver first‑level support for desktop hardware, software, and network issues.
• Troubleshoot operating systems, applications, printers, and other technology tools.
• Install, configure, and upgrade desktops, laptops, and related software.
• Assist with hardware setup and maintenance for end‑users.
• Respond to service‑desk tickets, prioritize, and escalate complex cases.
• Document procedures, FAQs, and user guides.
• Support system imaging, deployment, and other IT projects as needed.

Required profile

• 0‑3 years of experience in desktop or IT support (or recent graduate).
• Degree in IT, Computer Science or related field is a plus but not mandatory.
• Strong problem‑solving abilities and clear communication with non‑technical users.
• Relevant certifications (CompTIA A+, ITIL) are advantageous but not required.

Required skills

• Windows operating system.
• macOS.
• Microsoft Office suite.
• Basic networking concepts.
• Desktop hardware (desktops, laptops, monitors).
• System imaging and software deployment.

What we offer

• Competitive salary based on experience.
• Training and development opportunities.
• Collaborative, supportive team environment.
• Exposure to a wide range of technologies in the insurance sector.