Customer Support Technician

About the role

SkySlope is looking for a Customer Support Technician to deliver high‑quality technical and product assistance to real‑estate agents, brokers and service providers. You will join a 24/7 support team, handling tickets via email, live chat and phone while becoming a subject‑matter expert on the SkySlope platform.

Key responsibilities

• Respond to and resolve customer support tickets received through email, live chat and phone in a timely, professional manner.
• Build rapport with customers and ensure a positive experience.
• Collaborate with teammates to improve department efficiency and share knowledge.
• Maintain expert‑level proficiency on the SkySlope system and troubleshoot technical issues.
• Support peers by providing guidance and best‑practice recommendations.

Required profile

• Strong communication skills and a customer‑focused mindset.
• Ability to work a 4‑day, 10‑hour shift schedule on a seniority‑based bid.
• Willingness to work in a fast‑paced, 24/7 environment.

Required skills

What we offer

• Opportunity to impact a leading real‑estate SaaS platform used by thousands of offices.
• Collaborative culture built on core values such as ownership, urgency and humility.
• Flexible shift scheduling and a supportive team environment.