Customer Support Manager – Super Puma Portfolio

About the role

Airbus Helicopters is looking for a seasoned Customer Support Manager to lead the strategic relationship with an elite portfolio of Super Puma operators. You will act as the primary face of Airbus for these customers, influencing fleet availability and operational performance.

Key responsibilities

• Serve as the focal point for assigned customers, overseeing all support and service activities for their in‑service fleet.
• Manage customer needs, performance metrics, and shared forecasting while building long‑lasting relationships.
• Collaborate closely with the Sales Manager and cross‑functional departments to support offers, contract negotiations, and provide customer intelligence.
• Drive decisions that impact multi‑million‑dollar portfolios, ensuring high fleet availability and customer trust.

Required profile

• Extensive experience in aviation customer support or service management.
• Proven ability to operate in a matrix environment and lead high‑visibility programs.
• Strong analytical and problem‑solving skills for high‑stakes situations.
• Excellent communication and negotiation capabilities.

Required skills

What we offer

• Competitive base salary with incentive compensation and profit‑sharing possibilities.
• Retirement savings plan, Employee Stock Ownership Plan, and comprehensive health & welfare benefits.
• Paid time off, generous parental leave, and a supportive work‑life balance.