Customer Support Helpdesk Specialist

About the role

We are looking for a Customer Support Helpdesk Specialist to be the first point of contact for technical and product‑related inquiries. You will troubleshoot issues, guide customers through solutions, and ensure a friendly, timely experience across phone, email, and chat.

Key responsibilities

• Serve as primary contact for customer inquiries via phone, email, and chat.
• Troubleshoot software and technical problems, providing effective solutions.
• Educate customers on product features and best practices.
• Document interactions and support cases in the CRM system.
• Escalate complex issues to internal teams and follow cases through resolution.
• Gather feedback, identify improvement opportunities, and support cross‑functional initiatives.

Required profile

• 2–4 years of customer support experience (phone, email, or chat).
• Strong written and verbal communication skills.
• Excellent problem‑solving and customer‑service orientation.
• Ability to learn new software and work in a fast‑paced remote environment.

Required skills

• Experience with CRM platforms such as Salesforce or Zendesk.
• Proficiency with Microsoft Office applications.

What we offer

• Fully remote work in the United States.
• Competitive hourly pay ranging from $17.81 to $30.85.
• Opportunities for coaching, training, and performance development.