Customer Support Agent

About the role

We are looking for a Customer Support Agent to join a fast‑growing, product‑driven company in the United States. You will be the primary point of contact for users of a visual creation platform, helping them resolve issues, understand features, and get the most value from the product.

Key responsibilities

• Respond to user inquiries through various support channels quickly and accurately.
• Assist users with product feature explanations, troubleshooting, and solution finding.
• Document and escalate technical problems to product and engineering teams.
• Maintain internal records of interactions, reports, and feedback.
• Share user insights, feature requests, and workarounds with cross‑functional teams.
• Create educational content such as videos or written guides for onboarding.
• Follow up with users to confirm issue resolution and satisfaction.
• Monitor and respond to public reviews on app stores and review sites.

Required profile

• 1‑3 years of experience in customer support, customer success, or a similar user‑facing role.
• Strong written and verbal English communication skills.
• Excellent problem‑solving ability and analytical mindset.
• High level of autonomy and ability to manage tasks remotely.
• Organizational skills to handle multiple priorities.

Required skills

• Experience with support tools such as Intercom (or similar platforms).

What we offer

• Competitive hourly compensation based on region and experience.
• Fully remote and flexible working environment.